Shipping & Delivery
Everything you need to know about how we get your order to you.
Effective Date: 1st May 2026
Unbox Ceylon is committed to ensuring your order reaches you safely and on time. Below you will find our full delivery policy, including coverage, timelines, and what to do if something goes wrong.
1. Delivery Coverage
Unbox Ceylon currently offers delivery within Sri Lanka only.
All orders are processed and dispatched from Colombo through our partnered courier providers.
2. Delivery Partners
To ensure timely and reliable service, we work with trusted third-party courier companies for all deliveries.
Once an order has been dispatched, it is handled by the courier provider until it reaches the customer.
3. Processing Time
Orders are typically processed within 1–2 working days.
Following processing, delivery timelines may vary depending on location.
4. Estimated Delivery Time
Please note that delivery times are estimates and may vary due to external factors beyond our control.
- Colombo & Suburbs: 1–3 working days
- Outside Colombo: 2–5 working days
5. Responsibility After Dispatch
Once an order has been handed over to the courier partner:
- Delivery timelines are managed by the courier service
- Delays caused by courier operations, weather, or unforeseen circumstances are not within our direct control
6. Address Accuracy
Customers are responsible for providing accurate and complete delivery details.
Unbox Ceylon will not be responsible for delays or failed deliveries resulting from incorrect or incomplete address information.
7. Failed Deliveries
If a delivery attempt fails due to:
- Incorrect address
- Recipient unavailability
- Refusal to accept delivery
The package may be returned. Re-delivery may be arranged at an additional charge.
8. Damaged or Missing Items
If your order arrives:
- Damaged
- Opened
- With missing items
Please notify us within 24 hours of delivery via WhatsApp or email with clear images. We will review and resolve the matter accordingly.
9. Lost Shipments
In the rare event of a lost shipment:
- We will coordinate directly with the courier provider
- Resolution timelines may vary depending on the courier investigation
10. Changes to Delivery Policy
Unbox Ceylon reserves the right to update or modify this policy at any time without prior notice.